FAQs Archive - Bulgogi

Q: CAN ANYONE BECOME A BULGOGI REWARDS MEMBER?

Yes, everyone 13 years or older can be a Rewards member.

Q: HOW DO I BECOME A BULGOGI REWARDS MEMBER?

The easiest way is to tap or click the above links to download the app. You can also search for “BULGOGI” on the Apple Store or Google Play. You will be automatically entered into the Rewards program, and start earning rewards when you register for an online ordering account on bulgogi.com, but we recommend downloading the app to access those Rewards. App users will already be signed up for online ordering Rewards with a single user profile.

Q: WHAT DO I GET FOR JOINING BULGOGI REWARDS?

You’ll receive a FREE BOWL for your next visit after downloading the app for the first time, and many more offers and rewards over time as you use the app.

Q: WHAT IF I HAVE REWARDS, BUT I DON’T LIVE NEAR AT BULGOGI?

Whether you moved and are no longer near a BULGOGI, we are unable to credit you for any unused Rewards. Rewards have no cash value.

Q: DO I HAVE TO REDEEM ALL MY BANKED REWARDS ON ONE VISIT?

No! If you do not use up the full Banked Reward, the remaining Reward will be added back to your account. Ex: if you activate a $10 Banked Reward but only spend $8, $2 in Rewards will be put back into your account.

Q: CAN I USE MULTIPLE REWARDS AT ONCE?

No. You can only use one Reward per order. You will be able to use another Reward three hours after your last redemption.

Q: HOW DO I REDEEM A REWARD?

In the app, you can use the EARN and REDEEM buttons on the home screen to easily generate a QR code that we will scan at the cash register. This will give you access to a list of available rewards. Once you tap REDEEM on a Reward, you will have 15 minutes to scan it at the register. We recommend waiting until you are at the register to activate a Reward. If you activate the Reward and the 15 minutes expire, your unused Reward will return to your account in one hour. Only tap REDEEM to activate a Reward if you are in a BULGOGI location. When ordering online or through the BULGOGI Rewards app, order as usual and then click or tap AVAILABLE REWARDS at checkout to add a Reward to your order. Do not tap REDEEM to use a Reward online, you will not be able to add a Reward to your online order if you have activated a Reward in your app.