FAQs Archive - Page 2 of 3

Q: I TRIED TO SCAN MY RECEIPT BARCODE FOR POINTS, BUT IT DIDN’T WORK.

Good news- you may have already received your points! If a scan does not work, check your account history in the app because the points may already be there. Also, check the date on the receipt. Barcodes on receipts expire after 14 days. Finally, you can only scan a barcode to earn points once every three hours, so if you scanned recently, be patient and try again later. If these explanations don’t work, we can help! Just let us know the situation and we’ll figure out what happened. Send the barcode number to rewards@bulgogi.com, along with your name, account email, or phone number associated with your account, and we’ll sort it out.

Q: DO I GET POINTS FOR PURCHASES I MADE BEFORE I JOINED THE PROGRAM?

If you are a new member of BULGOGI Rewards, you will start earning points after joining. Receipts from visits before your join date are not eligible for points.

Q: WILL I EARN POINTS WHEN I PURCHASE A GIFT CARD?

No, you will not earn points when you purchase a gift card; the end user will earn the points when they use the gift card. For example, if you purchase a gift card for Jully, Jully will earn points when he uses his gift card to pay for his meal.

Q: WHAT IF I FORGET TO ENTER A RECEIPT FOR POINTS?

If you did not order online, through the app, or scan your QR code at checkout, you must enter your receipt for points. To add a receipt, tap EARN in your BULGOGI Rewards app. Tap SCAN RECEIPT BARCODE. Give the app permission to access your camera and hold it over the barcode on the receipt. If scanning does not work, tap ENTER RECEIPT BARCODE and type in the number underneath the Rewards barcode. Receipts can only be added to your account for points within 14 days of your visit.

Q: HOW DO I EARN POINTS FROM MY PURCHASES?

If you order online while logged into your Rewards account or through the BULGOGI app, you will automatically receive points from that purchase. In a restaurant, you will need to scan the QR code from your app at checkout. You can also take the receipt and log it onto your account via the app or online within 14 days.

Q: WHY DO YOU NEED MY PERSONAL INFORMATION (NAME, PHONE NUMBER, EMAIL ADDRESS, ETC.)?

Essentially, we use the information you share to give you awesome Rewards! We will occasionally send emails and in-app notifications with information about the program or special offers and rewards. Suppose you no longer wish to receive communications from us. In that case, you are free to opt out of receiving these communications at any time by following the unsubscribe instructions on the email. Your phone number is optional, we only ask in case we need to assist in the restaurant or if you are having trouble with your account. We ask for your birthday because some states have laws regarding the age of loyalty members (you must be 13+ years old). The app also asks for access to your camera so you can scan the barcode on receipts to earn points.

Q: DO I NEED THE APP IF I’M SIGNED UP FOR ONLINE ORDERING?

No, you don’t but the app is the easiest way to manage your account, get Rewards, and be in the know of what is happening at BULGOGI. App users can easily check their points balance, access rewards, and receive special offers throughout the year. App users can also scan the app in every BULGOGI location to earn points and redeem Rewards. Members who use online ordering only can still earn and redeem rewards online when they create an account but miss out on the convenience of earning and redeeming at the cash register in-store.